We were fortunate to have been recommended several Real Estate Agents from the Killara/Gordon/Pymble/Lindfield area from friends living in Sydney when we knew we were wanting to sell our house (8 Essex Street, Killara). We have been living in Boston, Massachusetts for the past 3.5 years. Jing Peng was recommended by a friend who lives in Killara. We had two real estate agents we initially emailed and spoke to over the phone to gain access to the property in way of the current tenant at the time. The tenants could have made life very difficult for us to be able to see the house so we cautioned the two agents to tread lightly. As we were on friendly terms with the tenants, they gave us feedback to both the agents personalities.
Jing was respectful, polite and made the tenant feel at ease. Whereas the other agent was pushy and not respectful to the tenants. Jing was granted access to the property immediately and was sympathetic towards the situation of having to move the tenants out and offered to help them with another rental property. With the different time zones from Australia to the USA, we thought it would add to our stress of clear communication. However this was never a factor due to Jing and her work ethic and helpful backup team.
Jing kept us up to date all the time on everything. From the brochures, signpost, understanding of the documents, the process and helping with styling, together with a graph of all the names she collected at the open house. We had regular meetings over the phone and emails to keep us well informed. She changed the marketing to suit what the market was saying about the property and went over and above on several occasions. Trust was a big factor as the house was our only asset and having not met Jing in person; was disconcerting. However, after the very first phone call, this feeling was alleviated. She did not waiver at any point even though she had other properties on the market. She made us feel as if we were the only sellers.
On the day of the auction, my parents were there and they were very impressed at the high standard of her team and in which they conducted themselves. Jing had us on speaker phone so we could hear the auctioneer and had her colleague take photos of the occasion. Once the property was sold, she phoned us immediately and explained what went down. She was thrilled with the outcome for us. And we were ecstatic!
If we ever needed to purchase or sell a house in Australia again, we would only go to Jing Peng. She remained extremely professional, reliable and empathetic during the whole process in a very stressful situation of selling our house from the other side of the world. We recommend Jing Peng wholeheartedly and without reservation.
Good luck to you. Jing is the very best, so look no further.